Organisational Transformation

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Nordic subsidiary, 100% owned Danske Bank

• Professionalised call centre to deliver high standards in quality, experience, and efficiency

• Defined ambition and strategic initiatives for Danica Private

• Executed transformational leadership with transparent communication

Nordic, listed

• Implemented structured 'waterfall model' for KPIs and goals

• Defined leadership model and developed day-to-day leadership practices

• Launched proactive initiatives to improve customer experience and related internal resource use (skills development and organisation)

Nordic, listed

• Defined and led programme organisation

• Identified optimisation potential through simplification and standardisation – from service offerings to internal operations across multiple locations

• Analysed existing operational maturity and set future ambition

• Defined new operating model incl. organisation, roles, responsibilities, and operations manual

Nordic, listed

• Conducted quantitative and qualitative process analysis

• Identified optimisation potential in claims handling

• Defined short- and long-term initiatives and transformation plan 

Nordic, owned by listed company

• Defined initiatives to scale and strengthen KYI and AML execution; existing processes required hiring 50+ employees

• Mapped existing processes and use of technology/digital solutions

• Identified digitalisation potential and documented solution options

Public Institution

• Evaluated existing strategy and operational maturity

• Identified drivers for future strategic development incl. task approach, operating model and organisation

International, listed

• Established and led programme organisation using SAFE principles

• Defined communication activities supporting the change process

• Designed international organisation balancing standardisation with local needs

• Defined governance model incl. roles, responsibilities, and competencies

Industriens fond

• Designed and led programme providing advisory support to Danish SMEs during COVID-19

• Defined value proposition and recruitment strategy for 800+ companies in collaboration with DI, Danish Business Authority and local business centres

• Built processes and digital tools to manage deliveries and resource planning for 80+ advisors