Client Engagement Director

Valcon

Leadership responsibilities:

• Daily leader of 6–7 consultants

• Project manager for teams between 2 – 35 consultants

• Member of the management team Business Transformation

Value created:

• Billing rate +70%

• Low turnover rate among younger consultants

• Awarded as value carrier and best performing team

Danica Pension

Leadership responsibilities:

• Member of Danica’s management team

• Leadership responsibility for 150 employees (distributed across HQ and local branches)

• P&L responsibility for Danica Private

• Advisory and sales concept for Danica and via Danske Bank

• Advisory channels – digital self-service, call center, virtual/physical meetings

Value created:

• Increase in sales per meeting +15%

• Increase in meetings per advisor +30%

• Increase in sales via Danske Bank +100%

Danske Bank

Leadership responsibilities:

• Member of Danske Direkte’s management team

• Responsible for 450 employees (across 5 locations)

• Customer inquiries 24/7 – up to 30,000 inquiries/day

Value created:

• Increase in efficiency 20%

• Increase in employee satisfaction by 5 index points

TDC

Leadership responsibilities:

• Member of TDC Services management team

• Responsible for 70 employees

• P&L responsible for Danica Private

• Inquiries from employees to Internal Service teams (IT, Building, etc.)

Value created:

• Integrated service perspective into Business Cases for procurement of IT, hardware/software