Designed and implemented digital customer journey for private customers
Designed and implemented consistent sales and service model across channels; mobile advisors, online advisors, call centre and partners
Designed and implemented advisory concepts across channels and with Danske Bank
Danske Bank
Nordic, listed
Defined segmented service concept 24/7 setup for private customers
Planned and defined coordinated campaign and activity calendar balancing service and sales, motivating self-service
Coached and advised on building online advisory model
Insurance company
Danish, listed
Analysed setup and performance of existing lead generation model
Defined the central customer centre’s role and value creation for the company
Identified improvement potential increasing customer value and optimising resource allocation across internal and external key stakeholders
Insurance Company
Danish, listed
Consolidated local customer service units into one unified Customer Centre
Defined the central customer centre’s role and value creation for the company
Designed new organisation, roles, and responsibilities
Defined strategic initiatives, transformation plan, and initiated execution
Dreamplan
FinTech, privately funded
Developed product strategies for both B2C and B2B incl. market positioning, value proposition, products & services, and customer experience
Advised on go-to-market approach
Led development of channel strategy for one of the company’s B2B clients
Manufacturing Company
Danish, listed
Conducted quantitative and qualitative customer analysis across all markets
Defined shared strategy and ambition for ‘order-to-cash’ process
Defined customer archetypes and related digital journeys
Defined initiatives, transformation plan, and business case
Defined optimised ‘lead-to-sale’ process incl. organisation & business case
Wholesaler, Pharmaceutical
German family-owned
Designed new data-driven pricing model for pharmacies based on automated and ML-based analysis of estimated demand, stock levels, product data, and expected competitor behaviour
Defined transformation plan and business case
Transport
Danish, publicly owned
Conducted advanced data analyses identifying ‘hubs’ (routes, stations, times, etc.) where passengers face the greatest challenges
Defined shared ambition for passenger information strategy
Defined strategic initiatives and prioritised execution model focusing on the most challenged hubs
We use cookies to analyze website traffic and optimize your website experience. When you accept our use of cookies, your data will be shown with all other user data.